Refund policy

The Always-Clean Promise

If you are not happy with your first MagiCare order for any reason, email support@magicare.com within 30 days of delivery and we refund the order in full to your original payment method. No return needed, you keep the wipes.

The promise applies once per customer, to a first order placed on magicare.com up to $50. Case, pallet, bulk and wholesale orders are not covered. If a subscription delivery arrives after its scheduled date, your next box ships free.

Returns for all other orders

We offer a 30-day return window from the date of delivery for items that are defective, damaged or incorrect. You must contact us within 30 days of receiving your order, and items must be in their original packaging where possible. We do not accept returns on items that have been opened and used, unless the product is defective.

How to start a return. Email support@magicare.com with your order number and a brief description of the issue. Attach a photo of the defective or damaged item. We respond within 1 business day with return instructions. Once your return is received and inspected, we notify you of the approval status.

Refunds. Once a return is approved, the refund is processed to your original payment method within 5 to 7 business days. You receive an email confirmation when the refund has been issued.

Exchanges. If you received a defective item and prefer an exchange, tell us in your return request. We ship a replacement at no additional cost.

Non-returnable items. Opened or used products (unless defective), case, bulk or wholesale orders, and items purchased on final sale are not eligible for return.

Return shipping. MagiCare covers return shipping for defective or incorrect items. For all other approved returns, return shipping is paid by the customer.

Contact. support@magicare.com, Monday to Friday, 9 am to 5 pm Pacific.

MagiCare Tech Corp, 1940 E Locust St, Ste A, Ontario, CA 91761, United States.